Groupon Reached Out

A lot of you (if not all) have read the post on Groupon vs LivingSocial and my experience with both companies.

Clearly, the experience with Groupon was a bad one. However, since writing the post, numerous people from Groupon have reached out, including my account rep and have expressed their deepest apologies for my experience.

Andrew Mason, the founder of Groupon, and I talked about it and he has assured me Groupon is in the business of keeping merchants and consumers both happy. To do this better, they have implemented a new merchant group, which will look after any questions or issues future merchants may have with their Groupon run. He also thanked me for my post and said it was a eye-opener as well as a learning experience for Groupon.

I believe this is the right thing to do. When you have people working specifically to better merchant experiences and focused only on that, just like you have customer service reps for consumers, the odds of the “win-win” Groupon wants to make happen, increase.

At the end of the day, bad things can happen in any business, and it is what businesses take from those situations and reflect upon, which they can use to better themselves. It looks like Groupon has taken a step in a positive direction.